Revenue cycle management (RCM) is the financial process that tracks a patient encounter from scheduling to the final payment.
The main steps
Registration, eligibility verification, charge capture, coding, claim submission, payment posting, denial management and patient collections.
Why it matters
Every weak step delays or reduces payment. A well-run RCM process shortens days in A/R and increases net collections.
In-house vs outsourced
Outsourcing gives you specialised staff, technology and payer expertise without hiring costs.